Job Scope

The IT Manager (Vietnam) is responsible for driving all digital and technology activities for Pizza Hut Vietnam. This includes leading IT operations, managing vendors and IT support teams, ensuring reliable technology services for stores and offices, managing the IT budget (CAPEX & OPEX), and acting as a business partner between local operations and regional Digital Technology Service (DTS) teams.

The role is both strategic and operational - balancing immediate IT service delivery with long-term digital strategy in alignment with Group DTS Director and Vietnam Leadership Team.

Job Responsibilities

IT Operation & Support Leadership:

• Lead and oversee IT Support services across Vietnam, covering
• Store Technology: POS systems, printers, payment devices, internet connectivity, cameras, fingerprint devices, etc.
• Back Office & Corporate IT: laptops, servers, conference systems, internet, enterprise software.
• Enterprise/ POS Software: support, patching, troubleshooting, sales data integrity.
• New Store Setup: technology provisioning, testing, and go-live support.
• Infrastructure & Cyber Security support & implementation.
• Manage a team of in-house IT personnels/ manage vendor SLA, ensure high service quality, and act as escalation point.
• Maintain & expand Process Digitization efforts.

IT Budget Management:

• Own and manage Vietnam IT OPEX and CAPEX budget.
• Ensure cost optimization, vendor efficiency, and alignment with business priorities.
• Provide transparent reporting and forecasts to Vietnam leadership and Regional DTS.

 Business Partnering & Stakeholder Engagement:

• Serve as the primary contact for all DTS matters in Vietnam.
• Partner with local business functions (Operations, Finance, Marketing, People and Culture, etc.) to understand their needs and translate them into IT solutions.
• Coordinate with Regional DTS teams (Data, Cybersecurity, Software Development) to align resources, timelines, and scope.
• Communicate and manage expectations with business users regarding project delivery and incident resolution.

 Leadership & Strategy:

• Be part of the Vietnam leadership team to support business growth and operational excellence.
• Contribute to shaping the Vietnam Digital Roadmap together with the Group CTO, aligning with both local market needs and group digital strategy.
• Build a high-performing, customer-centric IT culture within the Vietnam DTS team.
• Ensure compliance with group - wide IT governance, security, and data policies.

Requirements:

Education:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field. Master’s degree is a plus.

Experience:

• 10+ years of progressive IT leadership experience, ideally in retail, F&B, or multi-site consumer businesses.
• Strong track record of managing IT operations, budgets, and vendor relationships.
• Proven ability to partner with business stakeholders and balance global vs. local IT needs.
• Demonstrated leadership in managing teams and/or vendors in a service delivery context.
• Experience with POS systems, store technology, enterprise applications, and IT infrastructure is a plus.

Knowledge/ Skills:

• Strong business acumen and ability to act as a “translator” between business and technology.
• Excellent vendor and project management skills.
• Solid knowledge of IT service management.
• Strong communication, stakeholder management, and influencing skills.
• Ability to work in a matrix structure (local vs. regional).
• Fluent in English and Vietnamese. Mandarin or Cantonese capability is a plus.

Benefit package: